For this assignment I chose to visit California Adventure to watch Disney’s newest show “A World of Color”. This show was like nothing I have ever seen before. Having said that the basic concept of it all reminded me the water show at Bellagio in Vegas.
The first thing that I noticed about the show itself is that Disney can try something new but still stay true to itself. One can still see the Disney signature in all the beloved characters the show presents from beginning to end. I have to say, at first I was expecting a sort of sequel to Fantasmic, one of my favorite shows of all time, but this was a brand new concept.
Having enjoyed the show so much I decided to search some behind-the-scenes information about it. I found an article by Lisa Liddane, which provided some interesting information about some aspects of the show. For the purpose of this blog I will focus on planning, and customer satisfaction.
In an interview with Steven Davison, Linda (2010) inquired about how the ideas originate and the planning that went with it. This was the answer to that question:
Like our other theme parks, we wanted to create a nighttime ‘E-ticket’ destination entertainment experience. The idea was to create a ‘kiss goodnight’ for our guests, a show that would wow and inspire them and leave them with a special feeling and a memory of a lifetime. As w worked on the show over the years some of the show moments changed. After we began testing we realized what worked and what didn’t work. (Para. 3,5)
The article also provided some information on how the images where projected by using mist screens, which are very fine sheets of water created from a high-pressure fountain head (Liddane, 2010). This effect is also used in Fantasmic during a few sequences of the show, which I have seen countless times.
In terms of customer service, I had to opportunity to speak with some of the crowd control people who kindly explained to me how the bay area was strategically built to enjoy the show even before they new the type of show they were creating. Crowd control in the park ensures that all guests who have waited to see the show remain on designated areas and those walking by, do not block exit-designated areas. I paid special attention after I learned this and I stepped aside by the bridge as if waiting for a friend to observe the process after the show was over. Everything went just as clockwork.
I decided to see this show because as a project manager this is exactly the kind of job I would love to have. Working as a project manager supervising a show or a ride at an amusement park such as Disneyland, or even be part or the team creating a show would be just amazing for me. This is a show that I definitely recommend. I am lucky enough to work just a few exits away from these parks and for those who are not I definitely recommend the trip destination as a must-see in Southern California.
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